Policies

At House Of Halo & Co, we value your time and the time of our team. To ensure a smooth and fair booking process for all clients, we kindly ask that you review the following policies:

Cancellation Policy

We require a minimum of 24 hours’ notice if you wish to cancel or reschedule your appointment.

Cancellations made with less than 24 hours’ notice, or failure to attend your appointment (no-shows), will result in the loss of 100% of the deposit paid.

We understand that emergencies and unexpected situations may occur. In such cases, management reserves the right to use discretion.

Late cancellations or missed appointments affect both the salon and our stylists and may prevent other clients from securing a booking.

Late Arrival Policy

Please aim to arrive on time for your appointment.

If you arrive more than 15 minutes late, we may not be able to complete your service as planned, and you will forfeit your deposit in full.

This helps us ensure the best possible service for all clients and avoid delays to the day’s schedule.

DEPOSITS

Deposits are taken on all appointments booked online and are non-refunadable, but will be carried over to your next appointmet if the correct cancellaton notice is given.

CONSULTATIONS 

We charge a £10 non refunable consultation fee for all new hair extension clients and colour clients. This fee is not deducted from your bill should you decided to book in.

CLIENT COMPLAINTS

We take pride in the quality of our work, and all services are guaranteed

If you are unhappy with the result of your service, please contact a salon manager on the day or within 48 hours of your appointment via our email.

We will arrange a correction appointment, following a consultation, to address your concerns. We aim to complete all corrections within 14 days of the original service.

Please note: Refunds are not offered.